RETURN POLICY - OstaszStudio.com has a 14-day refunded return policy. We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns of unused, undamaged merchandise for a full refund of the item within 14 days of purchase, provided the merchandise is accompanied by your original receipt, and all original tags remain affixed to the merchandise. Shipping charges are non-refundable. All returns of merchandise purchased on this web site require prior authorization. Please call 1- 212-278-8262 to obtain a Return Authorization Number. Once you receive a Return Authorization Number to place on the outside of your package, you may send the returned merchandise with the original receipt to: OstaszStudio.com 579 Fifth Avenue Suite 406 New York, NY 10017 Until the package is returned and received in our Customer Service Office the customer is held responsible for the merchandise. OstaszStudio.com cannot be responsible for return merchandise prior to our receipt. Therefore for your protection we suggest that you insure all parcels. No other mailed returns can be accepted. This is to prevent loss or stolen merchandise. Shipping charges are non-refundable. Please note that in case of refund, funds will be returned to the original Credit/Debit Card account. - Refunds and exchanges DO NOT apply to Special Ordered Items. Special Orders are any item that has been altered in any way, ring sizing, settings, engraved or custom ordered item that was not in the current stock. If you are unsatisfied with the item that has been altered and wish a return or credit you must contact us and you will be charged a restocking fee depending on the amount of work that has been done to the item. - Any item that shows ware and or damage due to wear cannot receive a refund or credit. There will be a 30% restocking fee for returned items after the 14 days. - VERY IMPORTANT!!!! Any attempt to remove, adjust the setting of or exchange of any stones on any product sold by OstaszStudio.com will be treated as fraud and reported immediately to the proper authorities. - If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card. - Payment Options For your convenience, we offer the following payment methods: Credit cards: Use your American Express, Visa, MasterCard, or Discover card. Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $250 or more. - International Orders Unfortunately, only Wire Transfer payment option will be accepted for all international orders (Canadian Customers can use Credit/Debit Cards). Please excuse us for any inconvenience this limitation may have caused. - Force Majeure We will not be liable for failing to perform under these Terms of Sale by the occurrence of any event beyond our reasonable control, including, without limitation, a labor disturbance, an Internet outage or interruption of service, a communications outage, failure by a service provider to perform, fire, terrorism, natural disaster or war. - Intellectual Property Rights All materials on the Web Site, including without limitation, the logos, design, text, graphics, other files, and the selection and arrangement thereof are either owned by us or are the property of our suppliers or licensors. You may not use such materials without permission. © 2005 Ostasz Studio LLC. ALL RIGHTS RESERVED. Ostasz Studio is our trade name. We own OstaszStudio.com and the related design marks, and the other trademarks on the Web Site are owned by third parties. Page headers, custom graphics, button icons and scripts are our trademarks or trade dress. You may not use any of these trademarks, trade dress, or trade names without our express written permission. Legal Notices PRICE PROTECTION: OSTASZSTUDIO.COM PRODUCT PRICING IS COMPETITIVE, OFTEN CHANGING DAILY. OSTASZSTUDIO.COM DOES NOT OFFER PRICE PROTECTION ON ANY PURCHASES. AFTER PLACING YOUR ORDER, IF THE PRODUCT DROPS BELOW YOUR ORIGINAL PURCHASE PRICE, NO CREDITS OR FURTHER INCENTIVES WILL BE OFFERED IN EXCHANGE FOR THE PRICE DIFFERENCE. ERRORS & OMMISSIONS: IN THE EVENT A PRODUCT IS LISTED AT AN INCORRECT PRICE DUE TO AN ERROR, OSTASZSTUDIO.COM SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR PRODUCTS LISTED AT THE INCORRECT PRICE. OSTASZSTUDIO.COM SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDERS WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELED, OSTASZSTUDIO.COM SHALL ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT, IN THE AMOUNT OF THE INCORRECT PRICE. LIMITATION OF LIABILITY: YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO OSTASZSTUDIO.COM ARISING FROM ANY PRODUCT SOLD ON THE OSTASZSTUDIO.COM WEBSITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL OSTASZSTUDIO.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE HELD LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. FURTHERMORE, YOU AGREE THAT OSTASZSTUDIO.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE OSTASZSTUDIO.COM WEBSITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. YOU ALSO AGREE THAT ANY LEGAL ACTION BROUGHT AGAINST OSTASZSTUDIO.COM SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO ITS CONFLICT OF LAW PRINCIPLES. YOU AGREE THAT THE SOLE JURISDICTION AND VENUE FOR ANY LITIGATION ARISING FROM YOUR USE OF OR ORDERS MADE ON THE OSTASZSTUDIO.COM WEBSITE SHALL BE AN APPROPRIATE FEDERAL OR STATE COURT LOCATED IN NEW YORK. ENFORCEMENT OF TERMS AND CONDITIONS: BY ACCESSING AND USING THE OSTASZSTUDIO.COM WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THE OSTASZSTUDIO.COM WEBSITE IS SUBJECT TO THE TERMS AND CONDITIONS, AS STATED THROUGH OUT THE WEBSITE, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF NEW YORK, UNITED STATES OF AMERICA. E-MAIL ADDRESSES: WHEN YOU GIVE US AN E-MAIL ADDRESS WHILE PLACING AN ORDER OR SEND US QUESTIONS VIA INTERNET ABOUT ANY PRODUCT, WE RETAIN THE CUSTOMER E-MAIL ADDRESS.WE WILL USE YOUR E-MAIL TO CONFIRM AN ORDER, SHIPPMENT OR RESPOND TO A SENDER'S QUERY AND WE DO NOT SHARE OUR E-MAIL LISTS WITH ANYONE. COOKIES: WE USE COOKIES TO: -record the buyer shopping selections when ordering -record customer sessions selections etc. CUSTOMER INFORMATION: WE RETAIN INFORMATION PROVIDED BY BUYER WHEN PLACING AN ORDER US ADDRESS, PHONE NUMBER, TRANSACTION INFORMATION, PAYMENT ETC. TO HAVE EASY WAY TO CONTACT BUYER AND RESPONSE QUICKLY. CHILDREN: OSTASZ STUDIO INC. DOES NOT COLLECT INFORMATION ON ANY PERSON UNDER 18 YEARS OLD. TO PLACE AN ORDER YOU MUST BE 18 OR OLDER OR ONLY IN CONJUNCTION WITH PARENTS OR GUARDIANS. DISCLOSURE: IF REQUIRED BY LAW, COURT ORDER OR GOVERNMENT OFFICIALS WE MAY DISCLOSE YOUR INFORMATION. SECURITY: WE USE THIRD-PARTY TO PROCESS OUR ONLINE ORDERS WITH INDUSTRY- STANDARD TECHNOLOGIES TO PROTECT CUSTOMER DATA WHEN TRANSFERING AND RECEIVING ANY INFORMATIONS.